Shipping & Delivery

Every MyDogon object is carefully packed and dispatched from Germany.

Because our collection includes everything from small bronze figures to larger carved wooden doors, the shipping method may vary depending on the size, weight and destination of your order.

WHERE WE SHIP

We primarily ship to customers in Germany and other European countries and may also offer delivery to selected destinations outside the European Union.

The destinations currently available for your order are shown during checkout. If your country cannot be selected, please contact us at info@mydogon.com before placing your order.

SHIPPING COSTS

Shipping costs depend on the destination and the size and weight of the parcel.

The applicable shipping charge is displayed during checkout before you submit your order, so you can review the total cost before completing your purchase.

SHIPPING PROVIDERS

Orders are primarily shipped using DHL or another suitable tracked parcel or freight service depending on the dimensions, weight and destination of the shipment.

Where tracking is available, you will receive a tracking link or tracking number after your order has been dispatched.

PROCESSING & DELIVERY TIMES

We prepare orders for shipment as quickly as reasonably possible after payment has been successfully received or authorised.

The applicable processing and delivery information is shown on the product page, during checkout or in your order confirmation where available.

Please note that weekends, public holidays, carrier disruptions and customs processing can affect delivery times.

PACKAGING

Our objects are packed individually according to their shape and weight.

Metal sculptures may include projecting elements such as arms, legs, reins, spears or decorative details, while wooden doors and larger objects may require reinforced packaging. We use appropriate protective material and rigid outer packaging with the aim of protecting each object during transport.

DELIVERIES WITHIN THE EUROPEAN UNION

Orders dispatched from Germany to another EU Member State are normally transported within the EU single market and do not require ordinary import customs clearance solely because they cross an internal EU border.

DELIVERIES OUTSIDE THE EUROPEAN UNION

Orders delivered outside the European Union may be subject to customs duties, import taxes, customs clearance charges or other fees imposed in the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or MyDogon's shipping charge and may be payable by the recipient.

We always declare the contents and value of international shipments truthfully.

DAMAGED OR DELAYED SHIPMENTS

If your parcel arrives damaged, or if tracking shows an unusual delay, please contact us at info@mydogon.com.

For damaged shipments, photographs of the object, outer packaging and internal protective packaging are particularly helpful when we investigate the issue with the shipping provider.

For consumer orders, handing a parcel to the shipping provider does not by itself transfer the statutory transport risk to the customer.