Shipping policy
Shipping Policy
Effective date: 16 September 2026
This Shipping Policy applies to orders placed through the MyDogon online shop at www.mydogon.com.
Seller:
MyDogon
Afrikanische Kunst und Design Inh. Riccardo Lennart Niels Mayer
Dessauer Str. 33
76139 Karlsruhe
Germany
Email: info@mydogon.com
Telephone:+49 1739472937
1. Shipping Destinations
MyDogon ships to the countries and regions that are available for selection during checkout.
We primarily serve customers in Germany and other European countries and may also offer shipping to selected destinations outside the European Union.
If a destination cannot be selected during checkout, we currently do not offer standard online shipping to that destination.
For special shipping enquiries, please contact us at info@mydogon.com before placing an order.
2. Shipping Costs
Shipping costs depend on factors including the destination, parcel weight, parcel dimensions and selected shipping method.
The applicable shipping costs are displayed during checkout before you submit your binding order.
No additional standard shipping fee will be charged after the order has been placed unless you subsequently request an additional service or agree to a change.
MyDogon currently applies the German small business scheme pursuant to § 19 UStG. German VAT is therefore not charged or separately shown.
For deliveries outside the European Union, additional import duties, import taxes or customs charges may apply as described below.
3. Processing and Dispatch
Orders are prepared for shipment as soon as reasonably possible after payment has been successfully received or authorised.
The applicable processing and/or delivery time for an order will be displayed on the relevant product page, during checkout or in the order confirmation.
Please note that Saturdays, Sundays and public holidays may not count as business days for processing or carrier delivery.
If an item has a different processing time, for example because it is a special order or individually prepared item, this will be stated before purchase.
If an unexpected delay occurs after an order has been placed, we will inform you without undue delay where reasonably possible.
4. Delivery Times
Delivery times depend on the shipping destination and carrier.
Any delivery period communicated before the order is placed forms part of the agreed delivery conditions.
Carrier tracking estimates shown after dispatch are estimates provided by the respective shipping provider and may change during transportation.
Delays may occasionally occur because of circumstances such as customs processing, transport disruptions, strikes, severe weather or other events outside our reasonable control.
Mandatory statutory rights relating to delayed or non-delivery remain unaffected.
5. Shipping Providers
Orders may be shipped using DHL or another suitable parcel or freight carrier depending on destination, parcel dimensions, weight and availability.
Where tracking is available, the customer will normally receive tracking information electronically after dispatch.
The use of a particular shipping provider is not guaranteed unless a specific carrier or shipping service was expressly agreed during checkout.
6. Packaging
Our brass statuettes are carefully packaged with the aim of protecting them during transportation.
Because the products may be relatively heavy in relation to their size and can include delicate or protruding parts, packaging may include protective wrapping, cushioning material and an appropriately sized outer shipping box.
Packaging materials and packaging methods may vary depending on the product and destination.
We aim to use packaging that provides suitable protection while avoiding unnecessary packaging where reasonably possible.
7. Transport Risk
For purchases made by consumers, MyDogon bears the risk of accidental loss or accidental damage to the goods during transportation until the goods are delivered to you or to a third party designated by you who is not the carrier.
The transport risk does not pass to a consumer merely because we hand the parcel to DHL or another shipping provider.
Different statutory rules may apply where you independently commission a carrier that was not offered or designated by us.
Different rules may also apply to purchases made by entrepreneurs where permitted by law.
8. Damaged Parcels or Products
Please inspect your parcel and products after delivery.
If a product arrives damaged, defective or incorrect, please contact us at:
Please provide your order number and, where reasonably possible, photographs of:
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the damaged product;
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the outer packaging;
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the inner protective packaging; and
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any visible transport damage.
These photographs can help us process the matter with the shipping provider.
You are not required to refuse delivery merely because the outer packaging appears damaged.
A failure to inspect the goods immediately, photograph the package or report transport damage immediately does not deprive a consumer of mandatory statutory rights.
Statutory rights relating to defective or non-conforming goods remain unaffected.
9. Lost or Missing Shipments
If tracking indicates an unusual delay or your parcel has not arrived within the communicated delivery period, please contact us at info@mydogon.com.
Where appropriate, we will contact the carrier and initiate an investigation.
For consumer orders, our statutory responsibility for delivery is not transferred to the customer merely because the parcel has been handed to the shipping provider.
If a shipment is confirmed as lost, the customer's statutory rights apply.
10. Incorrect or Incomplete Shipping Address
Customers are asked to check their shipping address carefully before submitting an order.
If you notice an error after placing an order, please contact us as soon as possible at info@mydogon.com.
We cannot guarantee that an address can be changed once an order has already been handed to the carrier.
If a shipment is returned to us because an incorrect or incomplete address was provided by the customer or because delivery could not be completed for a reason attributable to the customer, we will contact the customer to determine the appropriate next steps.
To the extent permitted by law, additional costs caused by an incorrect address or a newly requested shipment may be charged where the customer is responsible for those costs.
Mandatory consumer rights remain unaffected.
11. International Shipping Within the European Union
Orders shipped between EU Member States are generally not subject to customs import clearance merely because they cross an internal EU border.
Shipping prices and delivery times may nevertheless differ depending on the destination country.
The applicable shipping cost will be displayed before the order is submitted.
12. Shipping Outside the European Union
Deliveries to countries outside the European Union may be subject to:
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customs duties;
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import VAT or other import taxes;
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customs clearance charges; or
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other fees imposed by authorities or service providers in the destination country.
Unless expressly stated otherwise during checkout, such charges are not included in the product price or MyDogon's shipping charge and may be payable by the recipient upon import.
The amount and application of such charges are determined by the authorities and rules of the destination country and are outside our direct control.
Customers ordering delivery outside the European Union should check applicable local import rules before ordering.
We will provide the customs and shipping documentation reasonably required for the shipment and will declare the goods and their value truthfully.
Nothing in this section limits mandatory consumer rights.
13. Returns
Shipping rules for exercising the statutory right of withdrawal are contained in our separate:
Right of Withdrawal and Returns Policy
For an ordinary statutory withdrawal, the customer bears the direct cost of returning the goods where stated in that policy and permitted by law.
Different rules apply where goods are defective, damaged or incorrectly supplied.
Please do not send a return to us without first checking the return address stated in our current Right of Withdrawal and Returns Policy or contacting us at info@mydogon.com.
14. Contact
For questions concerning shipping or delivery, please contact:
MyDogon
Afrikanische Kunst und Design Inh. Riccardo Lennart Niels Mayer
Dessauer Str. 33
76139 Karlsruhe
Germany
Email: info@mydogon.com
Telephone:+49 1739472937